Wednesday, December 8, 2010

What To Say When A Grieving Employee Returns To Work

When someone experiences a death in the family, they very often take time off work. When the grieving employee returns to work, it can be difficult to know just what to say and HR managers and coworkers are often woefully ill equipped to address the loss.

Know that the first few days back to work will be extremely difficult for the grieving employee. Also know that they will continue to grieve for a long time, despite the fact that they are back at work. They may feel like the world is moving on around them and they may feel pressure to keep up. They will almost certainly struggle with a lack of concentration and an inability to focus. Be patient. Grieving is hard work in and of itself. The important thing is not to make the grieving employee feel isolated and emotionally unsupported.

Here are a few tips for things that you can say to your grieving employee or coworker:

1. Express your sympathies.

Grief is not contagious and you should not avoid the person or sit there wondering what to say. Saying something as simple as "I was so sorry to hear about the loss of your mother/sister/uncle/child" is a way of acknowledging that the person has experienced a significant loss. The worst thing you can do is say nothing or pretend like nothing has happened. Do not communicate with the person in any way until you have sent a card, email, left a phone message or talked to them in person and acknowledged their loss.

2. Express that there is no time limit on their grief.

Grieving is hard work and it is doubly exhausting to be at work while grieving. It will be comforting for the employee to hear that you understand that they are grieving and that it will take a long time before they are back to full capacity. Expect the employee to have diminished energy and difficulty thinking clearly. No matter how badly you need that employee to be at work, pressuring them to perform will not do you or them any favours.

3. Let them know you are there for them.

Express to the employee that you are there and that if they ever need you, your door is open. Even if they never take you up on it, it will be comforting for them to know that they have your support.

4. Continue to check in and ask them how they are doing.

Particularly after they have spent some time back at work, make sure to continue to check in with the grieving employee and ask how they are making out. There is nothing worse than going back to work and having everyone pretend like everything is normal. When a monumental loss has occurred in your life, it is never far from your thoughts. It will not be upsetting if someone asks, even weeks or months later, how you are coping. This kind of "checking in" will help the grieving employee to feel like others haven't forgotten what they are going through.

5. Try to be sensitive to their grief by acknowledging that there will be difficult days.

If someone has lost a child, acknowledge that things like office baby showers will be extremely uncomfortable for them and provide them with the option of not attending. For those who have lost a parent, acknowledge that they will be intensely grieving their loss on Father's Day or Mother's Day. Expect family holidays such as Christmas to be extremely difficult and encourage the employee to do whatever feels comfortable for them, whether that be attending office Christmas parties or participating in gift exchanges, or not.

6. Don't shy away from asking about the person that they have lost.

Most people, as part of the grieving process, will need and want to talk about their loss and the person that they lost. Don't feel that you will upset the person by asking questions. If they lost a baby, they will want to have that baby's life acknowledged and they will want to hear their baby's name spoken aloud. They will still want to talk about their delivery and about who the baby looked like, etc. They need to talk about the experience in the same way any new mother would need to. If they lost a parent or sibling, they will likely have many memories to share and will enjoy talking about those memories. If there are tears, don't be afraid. Just sit and listen. Don't be afraid to ask again or to continue to talk about the person that has died, unless the grieving person tells you that they just can't talk about it at that time.

7. Know that grief comes in waves.

Don't be surprised if the employee seems fine one day and cries all day the next. Grief comes and goes in waves. One day you will feel so strong - like you'll never cry again; and the next day everything sets you off. If you expect and are prepared for these ups and downs, they won't catch you by surprise.

8. Create flexibility.

Allow the grieving employee to work flexible hours if they need to, no questions asked. The more you can do to ensure that they feel in control of their schedule, the better. Losing someone you love is a very "out-of-control" feeling. You are reminded of your own mortality and of the mortality of your other loved ones. Any little aspect of control you can give to the grieving employee will be appreciated and they will re-pay you with their loyalty.

9. Don't minimize the grief

As noted above, it is hurtful and upsetting when no one acknowledges your loss. Comments such as, "How as your time off?" or worse, "How was your vacation?" are even more upsetting than saying nothing at all. The golden rule is to be sensitive and think about what you would like to hear if you were in that person's shoes.

Losing a loved one affects every single aspect of your life. Understand that a grieving employee will need support, compassion and a great deal of time to process their grief. If you have the opportunity to be there for someone who is grieving, consider it an opportunity to strengthen your relationship and to show them how much you care.

Do you have anything to add from your own experience?

Friday, November 26, 2010

What Not To Say When Someone's Baby Dies

When someone is experiencing the worst thing imaginable, the death of their precious baby, it is difficult to know just what to say. The important thing is to SAY SOMETHING. Do not avoid a grieving parent simply because you feel uncomfortable or because you don't know what to say. Please consult my earlier post for tips on what to say and how to be helpful rather than hurtful.

Every parent who has lost a child knows what it feels like to cringe after a well-intentioned comment leaves them reeling. The following is a list of some of the comments the definitely belong on the What Not To Say list.

1. "You can always have more children."

Whether you can or can't have more children is irrelevant. Children, like all other people, are not replaceable and having another baby will not make everything okay. Along with your child, all of your hopes and dreams for your future as a parent and the dreams you had for your child and your family die. If your grandfather dies, people do not say to you that everything will be okay because you have another grandpa on the other side of the family. Keep in mind that not everyone can have more children. Tragedies strike during labour and delivery and some women can not have any more children. Some couples have struggled for years with expensive infertility treatments before becoming pregnant and the road ahead is one that they neither welcome nor think about with hope.

2. "It was God's will."

Whether you are religious or not, no parent believes that God wanted their baby to die. The death of a baby can cause even the most devout believers to question their faith in God and references to God's will will not help. For those who are not religious, this comment will sting in two ways: they won't appreciate the reference to God in the first place but they will be deeply angered that anyone could believe that God wanted their baby to die.

3. "Now you have an angel looking over you."

If you could choose whether you wanted your baby to be here on earth with you or somewhere out there looking down on you, which would you choose? Every parent who has lost a child would give anything to have them back in their arms. They would never prefer to have an angel looking over them. For the same reasons as references to God's will, this comment can leave the grieving parent feeling hurt and angry.

4. "At least you have other children."

This should be self-explanatory, but children are not replaceable. Having other children can help one to carry on and keep going, but it does not lessen the grief they are feeling for the child that they lost. Parents who have living children are grieving the loss of their baby as well as the hopes they had for their living children and their family. Their living child may now be without any siblings, they may have planned to have their children spaced so many years apart, and now they are grieving the loss of all of those things.

5. "There must have been something wrong with the baby."

Whether there was or wasn't something genetically wrong with the baby, that baby was perfect to his or her parents. There are plenty of babies with health problems who live and go on to have normal, fulfilling lives. Also, don't assume that there was something wrong with the baby. Many people who lose their babies do so for reasons completely unrelated to the health of their baby. It is extremely painful to know that your baby was perfectly healthy and still died.

6. "At least you didn't have the time to really love him."

From the moment they found out they were expecting, those parents loved that baby more than anything. Seeing a heartbeat on an ultrasound is a moment that no parent can ever forget. Understand that it is the lack of time that the parent had with their child that makes their grief even stronger. They don't have the memories or the stories to cling to in their times of sadness. All they have is the ability to wonder what would have been.

7. "So and so lost their twins last year but they just had a healthy baby."

A grieving parent who has just lost their baby will not be comforted from knowing that someone else has gone on to have a healthy baby. That outcome seems light-years away for a couple who has just lost their child. Also, please don't think that a subsequent baby will "cure" the grief that the parents are experiencing. A subsequently healthy baby comes with complex feelings of grief surrounding what could have been and all that was missed with the previous child.

8. "So and so lost her baby and had an emergency hysterectomy. At least you can have more children."

This is the silver lining approach in which you point out all of the more horrible and more tragic things that other people have gone through to make the grieving parents feel somehow grateful. This approach, however, does not work with grieving parents as there is no silver lining to losing your child. These parents would have given anything up or gone through anything to simply have their child back. Thinking about the tragic and awful things that happen to other people makes grieving parents feel sad for those people in addition to the sadness they feel for themselves.

9. "It's been 2 months now and you need to get over this."

The grief involved in losing a baby is complex and all-encompassing. Not only do you lose your child but you lose your hopes and dreams along with them. Mothers also have to contend with the physical pain during and after delivery. They will be reminded again of all that they have lost when their milk comes in and they have no baby to feed. There will be constant reminders of their loss in the world around them in the form of babies, strollers and pregnant mommies. Every holiday, every anniversary, every Mother's Day, every Father's Day these parents will be reminded of the hole in their heart. The grief involved in losing a baby will go on for years, not days and not weeks. Do not expect someone who has lost their child to just "get over it." There is no timeline for this grieving process, but know that it will go on far longer than anyone expects.

10. "You should come to the party/get-together. You need to get out."

The word "should" should be avoided when talking to a grieving parent. Know that most grieving parents feel like the rest of the world has moved on without them, and for good reason. No one, unless they have suffered this type of tragic loss, can possibly relate. It's very difficult to get in the mood to socialize or to be festive when your heart has been shattered. So often, the things that one may have enjoyed before their loss, now seem meaningless. It is nice to occasionally take breaks from grieving, so if a grieving parent feels the need to get out of the house, do support them, but know that their grief is just below the surface and that things can change from minute to minute. There is nothing they "should" be doing right now except for doing what feels right and comfortable for them.

11. "So and so is having a baby shower next week. You should come."

Years after someone has lost their baby, they may still find baby showers extremely difficult to attend. It should go without saying that shortly after someone has lost their baby, a baby shower is out of the question. Yes, the grieving parent is happy for that person and hopeful that everything will go well for them. But pregnancy and childbirth for this parent is now filled with emotions of great sadness and watching someone who is innocently enjoying their pregnancy makes them feel even more alone. Send the invite if you wish, but do not expect the grieving parent to attend or RSVP. If they can bear it, they will send a gift to you, but if not, do not take it personally.

12. "When are you going to try again?"

This is an extremely personal decision and should be left up to the grieving parents without any pressure or advice from the outside world. These words "trying again" can imply that the grieving parents need a do-over as they didn't quite succeed in becoming parents the first time. If they do try to conceive another child, that baby will be just that -- another child -- not a replacement for the child that they already have and not a do-over to correct some tragic failure on their part.

13. "You are pregnant again. You should be happy!"

For anyone who gets pregnant after losing a baby, know that they will be terrified throughout the entire nine months of their pregnancy. The glowing, innocent pregnant woman is someone else now. During a subsequent pregnancy, expect that the parents will be nervous, anxious and sick with worry. They will most likely be going for frequent doctors appointments and at every appointment they will be praying that their baby's heartbeat is still there. This will be the longest 9 months of their lives and anything you can do to make their journey easier or to remove other stresses in their lives will be appreciated.

14. "You have a new baby now. You should be happy!"

As explained above, having a healthy baby does not cure one's grief. A new baby is a joyous thing and there is no doubt that the new parents will be grateful for what they have. However, the new baby will also remind them of the baby they lost, they will now be using clothes and toys that were purchased for the baby they lost, and they will constantly wonder what their other baby would have been like if he or she were alive. There will be plenty of grief for the baby they lost coming to the surface at this time. Don't be alarmed if the new parents adopt an extremely overprotective approach towards their new baby. One thing about losing a baby is that you learn about all of the other tragic things that can happen. The new parents will fear losing their newborn to SIDS and will likely lose a great deal of sleep watching over them and trying to protect them from every conceivable tragedy.

Anything you've heard that should be added to the list?

What To Say When Someone's Baby Dies

Losing your baby is one of the most tragic and gut-wrenching experiences anyone can possibly go through. I know. My beautiful baby boy died a week before his due date. I delivered him knowing that he would never take a breath of air, that I would never get to look into his eyes and tell him how much I love him, and that I would never hear him cry or laugh or call me "Mom." Losing my son was the worst experience of my life.

In the days, weeks and months that followed his death, I came to realize that very few people know what to say to someone who has lost a baby. Many people end up saying something hurtful because they simply do not know what to say. If they had received a little bit of guidance in this area, I believe they would have been able to be more supportive.

This post is for all of those people who want to be there for a friend or loved one who has lost their baby, but simply do not know what to say.


1. "I'm so sorry."

I'm so sorry is a good place to start. The grieving parents know that you had nothing to do with the loss, but saying I'm sorry is a gentle way to let them know that you care and that you know they are hurting.

2. "I am here for you in any way I can be."

Early on, know that the grieving parents will be in shock. Offering your help and support is good enough without getting into specifics.

3. "You will not have to go through this alone."

Reassure the grieving parents that you are there for them no matter what. They may need space to process what has just happened to them, but that does not mean that you can't remain close by in case they need anything.

4. "My heart aches for you."

You cannot go wrong with sharing sentiments from the heart. If you feel like your heart is breaking, share that with the grieving parents. Let them see you cry. They will appreciate knowing that this baby was loved by you too.

5. "Is there anything at home that needs to be taken care of?"

If the grieving parents have received the devastating news in the hospital, they will be faced with many difficult decisions. Labour may be induced and they may not be able to go home for several days. If they have pets or other children who need to be cared for now is a good time to step in and take those worries off of their plate. If the grieving parents ask you to do something for them, do it right away so that they know it is taken care of.

6. "Would you like me to stay with you?"

The parents may want to be left alone to process their emotions and the reality of the situation at hand. However, they may still want you close by in case they need something to eat or need other details looked after.

7. "Is there anything I can do for you?"

The parents may not be able to think of anything you can do, but if labour and delivery is imminent, do consider calling a photographer from Now I Lay Me Down To Sleep (www.nowilaymedowntosleep.org/) to take photographs of the parents with their baby. These photographs will be taken by a professional photographer for free and professionally retouched. The photographs will be a treasured keepsake for the parents for the rest of their lives. The hospital staff should be able to assist you in finding phone numbers for the volunteer photographers in your area.

Other Tips

1. Bring baby's things to the hospital

If the parents are in the hospital delivering their baby, go to their home and bring some of the clothes and stuffed animals that they bought for their baby to the hospital. This way they can dress the baby in one of his outfits and they can take pictures of him with his things. When they bring those things home, they will know that their baby touched them and they will hold a great deal of meaning for them.

2. Buy books

If you have time, go to the bookstore and purchase some books on pregnancy loss for the parents to read in the weeks to come. Leave them somewhere in their home. There are many great titles out there and they will serve as a great resource for the parents. You may want to buy one for yourself while you're at it, so that you can better understand their grief.

3. Get groceries

Before the grieving parents come home from the hospital, stock their fridge and freezer with food. They will not be venturing out of the house to get groceries any time soon, so get as much as you can. Buy them nourishing food (milk, bread, soup, canned drinks, juice boxes, salads, frozen pizzas, etc.) to keep them going for several weeks. You may want to do another grocery run for them 2 or three weeks after their loss as they will likely be getting low again at that point.

4. Think about Mom

Don't forget that just because Mom has lost her baby, she will still need to deliver her baby. This means weeks of physical pain, engorged breasts, bleeding, caring for stitches and other complications. Consider going to a drug store and purchasing Mom a sitz bath, a rubber donut to sit on, epsom salts, ice packs, disposable breast pads, etc. A gift certificate for a massage that she can use in a couple of months would probably be much appreciated.

5. Don't forget about Dad

Don't spend all of your time worrying about Mom either. Dad has lost his baby too. He will very likely try to shift the attention on to Mom because he is worried about her physical well-being. But don't forget to ask him how he's doing and to cry with him if he feels like he can cry. Dad will be expected to recover from this devastating loss way too fast. Anything you can do to help him focus on and process his grief is a good thing.

6. Assist with funeral arrangements

Many funeral homes offer burial and cremation services for parents who have lost their baby at no cost. Talk to the hospital staff or call some funeral homes to find out what the options are. If cremation is desired, the parents may need help finding the perfect urn. If burial is desired, the parents will need help taking care of the arrangements. Offer to help in any way you can.

7. In the weeks and months ahead

In the weeks that follow the baby's death, do not leave the grieving parents in utter isolation. They will continue to grieve intensely for months, if not years, following their baby's death. Do not expect there to be a timeline by which they should be "over it." Once you have lost a child, you have lost them forever. Nothing can ever replace that child or bring them back.

Don't expect the couple to answer their phone all of the time and if you call, email, send a text or card, do not expect a response. They will reach out to you when they are ready. Even if you never hear back from the grieving parents, continue to initiate contact every now and then letting them know that you are thinking of them. When you do initiate contact, do not pretend like everything is okay or that nothing has happened.

After the initial shock has passed, now is a good time to offer specific help. Call and say, "I'm going to bring some groceries by. I'm wondering if it's okay if I drop them off on Friday morning." Or offer to do some cleaning around the house, but be specific about the fact that you will arrive at a certain time and leave by a certain time. The grieving parents will not be in the mood to entertain you or talk to you, but if they know you are coming to clean and that you will be leaving by a certain time, they just might let you.

Try to spare the grieving parents from other birth announcements, pregnancy announcements and baby shower invites. No matter how close they are to the grieving parents, pregnant women and babies will serve as a painful reminder of all that the grieving parents have lost.

Don't shy away from talking about the baby. Parents need to know that others acknowledge their baby's short life. If you talk about the baby and the parents get emotional, do not feel bad. It's not you bringing it up that makes them sad, it's the fact that their baby is gone. Emotions are healing and if the questions bring on tears then you are probably asking good questions.

Expect the grieving to go on for a long, long time. Losing a child means not only losing your precious child but also losing your future and all of the hopes and dreams that you had for your family. There will be due dates, anniversaries, Mother's Days, Father's Days, and countless other 'family' holidays that will bring back painful reminders of what should have been.

Anything you've heard that should be added to the list?

Look forward to my future list of What Not To Say When Someone's Baby Dies.